Return and Refund Policy
Pearl Grit Company Return and Refund Policy
Effective date: July 31, 2026
Thank you for shopping with Pearl Grit Company. We take pride in producing quality apparel and merchandise and want you to be satisfied with your purchase.
Standard Products
Standard, non-custom products may be returned within 30 days of delivery when they are:
- Unworn, unwashed, and unused
- Free from stains, odors, pet hair, smoke, deodorant marks, or damage
- In their original condition
- Accompanied by proof of purchase
To request a return, contact us at info@pearl-grit.com before sending the product back. Items returned without prior authorization may not be accepted.
Custom and Personalized Products
Because custom and personalized products are created specifically for the customer, the following items are final sale and cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or materially different from the approved design:
- Custom logos and artwork
- Personalized apparel
- Customer-approved designs
- Custom business or event merchandise
- Made-to-order DTF products
- Products containing names, dates, numbers, or other personalized information
- Bulk and special-order merchandise
Customers are responsible for reviewing spelling, colors, placement, sizing, and design details before approval. Pearl Grit Company is not responsible for errors that appeared in a design proof approved by the customer.
Damaged, Defective, or Incorrect Orders
Inspect your order promptly after delivery. Contact us within 7 days of delivery if an item is damaged, defective, misprinted, or incorrect.
Please provide:
- Your name and order number
- A description of the problem
- Clear photographs of the item
- A photograph of the shipping package when shipping damage occurred
When the issue is our fault, we may provide a replacement, correction, store credit, or refund at our discretion. Do not discard or return the product until we provide instructions.
Size Exchanges
Standard, non-custom apparel may be exchanged for another available size within 30 days, provided it meets the return conditions above.
Custom, personalized, worn, washed, or made-to-order products are not eligible for size exchanges. Customers are responsible for reviewing the size chart before ordering.
Return Shipping
Unless an item was damaged, defective, or sent incorrectly:
- Customers are responsible for return shipping costs.
- Original shipping charges are nonrefundable.
- We recommend using a trackable shipping service.
- Pearl Grit Company is not responsible for returns lost during shipping.
Approved returns should be mailed to:
Pearl Grit Company LLC 970 Dundee, Casper WY 82609
Do not send a return until you receive approval and return instructions.
Refunds
After we receive and inspect an approved return, we will notify you whether the refund was accepted.
Approved refunds will be issued to the original payment method. Financial institutions may require additional processing time before the refund appears.
Shipping charges, rush fees, design fees, setup fees, deposits, and customization fees are nonrefundable.
Order Cancellations
Contact us immediately to request cancellation.
Standard product orders may be cancelled before fulfillment begins. Custom or made-to-order orders cannot be cancelled after artwork, ordering, printing, pressing, production, or material purchasing has begun.
Design deposits and work already completed are nonrefundable.
Final-Sale Items
The following are final sale unless damaged, defective, or incorrect:
- Custom and personalized merchandise
- Clearance merchandise
- Gift cards
- Digital artwork and design files
- Design deposits and completed design services
- Worn or washed products
- Products marked “Final Sale”
Contact Us
Questions about returns or refunds may be sent to:
Pearl Grit Company LLC
Website: pearlgrtt.com
Email: info@pearl-grit.com